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Frequently Asked Questions

We are currently able to ship most products within one business day.  If demand continues to increase, however, we may not be able to maintain this schedule.

If you have already placed an order, refer to your order confirmation email for shipping details. Check your junk folder if you did not receive the confirmation email. Contact Us if you have additional questions.

For the general public:

If you are required to be in close proximity to numerous people (students, business meetings, retail workers, restaurant workers, church attendance, senior living, military, etc.):

We recommend the ComfortSeal Filter. It fits inside your cloth or surgical mask, dramatically increasing your personal protection against airborne pathogens and aerosols. The ComfortSeal Filter is a high efficiency filter with an attached gasket to provide a vastly improved seal around the nose and mouth. Most users say that it is more comfortable breathing with a ComfortSeal Filter in the mask than with the facemask alone. Even better–it greatly reduces the fogging of glasses.

If you are not required to be in close proximity to numerous people (retail shopping, typical errands in public buildings):

We recommend either the ComfortSeal Filter in a facemask or if you have a filter pocket in your personal mask, you may consider our Universal Trim-to-fit filters. They will fit inside the pocket of your mask and provide beneficial filtration.  (The ComfortSeal Filter can fit on top of the pocket, rather than inside the pocket.)

For healthcare providers:

If you are required to work in high-exposure, high-risk healthcare environments (ICU, ER, respiratory care) where N-95 masks are required and your hospital or organization strictly adheres to the OSHA recommendations of using only NIOSH-approved “N-95” protection, we cannot help you—none of our products are “N-95” rated.

If you are required to work in high exposure, high-risk healthcare environments (ICU, ER, respiratory care) and your hospital or organization does not strictly adhere to the OSHA recommendations of using only NIOSH- approved “N-95” protection:

We recommend the Covex Shield or the Victory Mask, both of which provide superior, high-efficiency filtration and gasketed seals against the face.  We believe that they offer the safety of an N-95 respirator with the comfort of a surgical facemask.

If you are required to work in medium-exposure, medium-risk healthcare environments where N-95 masks are optional:

We recommend adding a ComfortSeal Filter to your cloth or  surgical mask. It fits inside your mask, dramatically increasing your personal protection against airborne pathogens and aerosols.  The ComfortSeal Filter is a high-efficiency filter with an attached gasket to provide a vastly improved seal around the nose and mouth.  Most users say that it is more comfortable breathing with a ComfortSeal Filter in the mask than with the facemask alone.  Even better–it greatly reduces the fogging of glasses.

If you are required to work in low-exposure, low-risk healthcare environments where surgical masks are standard:

We recommend adding the ComfortSeal Filter to your surgical mask to provide significantly increased personal protection.  And less fogging is just as important here.

It depends on the product.

Universal Trim-to-Fit Filter—One size fits all.

ComfortSeal Filter—Currently available in 3 sizes.  “Medium” normally fits average-sized faces—faces in which the distance between the upper part of the chin bone and and the bridge of the nose is 2.75″ to 3.125″. “Small” normally fits smaller adult or adolescent faces—faces in which the distance between the upper part of the chin bone and and the bridge of the nose is 2.25″ to 2.75″. “Large” normally fits adults with larger or longer faces—faces in which the distance between the upper part of the chin bone and and the bridge of the nose is 3.125″ to 3.5″.

Fit Guide for ComfortSeal Filter

Victory Mask / COVEX Shield—There are three sizes of masks depending on availability. The mask should provide a seal around the nose and mouth while resting above the base of the chin. Regular Size is best for approximately 60% of users. Use the size that best fits your face.

All devices use the same high-efficiency, electrostatic filtration media. The filter media has been tested by independent labs to meet the following criteria:

NaCl Penetration at 32 LPM< 0.10%Tested in accordance to TSI8130 NaCl 0.1 micron particle size
NACl Efficiency at 32 LPM> 99.90%Tested in accordance to TSI8130 NaCl 0.1 micron particle size
Pressure Drop at 32 LPM< 2.3 mm H2OTested in accordance to TSI8130 NaCl 0.1 micron particle size
Air Permeability*> 85 CFM Tested in accordance to ASTM Spec ASTM D373
Bacterial Filteration Efficiency> 99.99990%Tested in accordance to Spec MIL-M-36954C By Nelson Labs
Viral Filtration Efficiency> 99.99975%Tested in accordance to Spec MIL-M-36954C by Nelson Labs

According to OSHA (Occupational Safety & Health Administration) and the CDC (Centers for Disease Control), a respirator is:

“[A] protective device that covers the nose and mouth or the entire face or head to guard the wearer against hazardous atmospheres….”

That definition, however, is not what most people mean by “respirator.”  The term is most often used to refer to NIOSH-certified N-95 devices or devices that supply uncontaminated air from an external source.

According to the OSHA/CDC definition, therefore, the VictoryMask and the COVEX shield would qualify as respirators.  According to common usage, however, they would not.

Obviously, Universal Filters and ComfortSeal filters are not respirators.

How often you should replace your filter depends on usage and the environment. For general use, Universal Filters, ComfortSeal Filters, and the disposable filters in VictoryMasks and COVEX Shields should last approximately two weeks—perhaps longer. In heavily polluted environments, however, you may need to switch the filter more often. In high-risk situations, like hospitals, follow institutional protocols.

No. Washing will damage the filter media and reduce or destroy its effectiveness. Discard and replace filters when necessary.

Wipe the shields with any standard disinfectant solution or wipes or wash with soap and water. Here are more detailed Cleaning Guidelines.

No personal protective equipment (PPE) and no filter is capable of protecting you 100% against COVID-19.  COVID-19 is a new virus that is not yet fully understood. We expressly do not guarantee that our products will protect you against COVID-19. However, if used appropriately with other public health recommendations, they may reduce your risk of receiving or transmitting the disease.  It is important to wash your hands frequently, avoid touching your eyes, nose and mouth, as well as avoiding close contact with others who may be infected.

No—and they don’t need to be.  NIOSH, the National Institute for Occupational Safety and Health, is a branch of the CDC that certifies respirators to the N95 standard. The VictoryMask and COVEX Shield are not N95s.

Due to the nature of our products and the need to protect our employees, we cannot accept returns. However, we will do everything we can to make sure you are satisfied with your Victory Mask products.

Contact us and we’ll help you get the most out of your products.

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For any other questions you may have, feel free to contact us here.